StareGlareUserback is a feedback platform for web product teams with replay and surveys; StareGlare is a smaller inbox for indie developers, with a native Mac reporter and Claude integration.
StareGlare vs Userback at a glance
| Feature | StareGlare | Userback |
|---|---|---|
| Price to start | Partly:On request: email hello@stareglare.com. Unlimited apps on every plan. | Partly:Free plan, then Team $29 or $39/month, Business $79 or $99, Business Plus $159 or $199, depending on billing period. Business Plus adds a mobile SDK and REST API. |
| Free plan | No:No free plan. | Yes:Free: 2 seats, 2 projects, feedback kept for 7 days. |
| macOS app support | Yes:Native macOS Swift package: logs, diagnostics and a window snapshot. The reporter can opt out. | Not checked:Not checked — see their site. |
| Web widget | Yes:Web widget with console errors, page URL and browser. A hosted report page per app needs no SDK. | Yes:Web feedback widget. |
| Reply to reporters by email | Yes:Reply by email; replies thread back into the report. | Not checked:Not checked — see their site. |
| Reporter tracking page | Yes:Private tracking page for reporters, no account needed. | Not checked:Not checked — see their site. |
| AI / Claude fixing | Yes:MCP server lets Claude Code read reports, fix the code and reply to the reporter. | Not checked:Not checked — see their site. |
| Crash reporting | Partly:Errors and crashes can be captured automatically if you turn that on (web widget, macOS package, Godot addon or the API), grouped and counted per version; no symbolication, source maps or crash analytics. When someone reports after a crash, the macOS package attaches the crash log (not in sandboxed apps) and the Godot addon the previous session's log. | Not checked:Not checked — see their site. |
| Session replay | No:Not offered. | Yes:Session replay and console from Business. |
| Integrations | Partly:On the Studio plan: Discord, Slack and signed webhooks, plus one-click GitHub and Linear issues. The Indie plan has "Copy as Markdown". | Not checked:Not checked — see their site. |
Pricing and features as published by Userback on 1 October 2026 (source). "Not checked" means we didn't verify it; the feature may exist. StareGlare details are from stareglare.com. Prices are in US dollars unless marked and may have changed since.
Product names here are trademarks of their owners. Something out of date or wrong? Email hello@stareglare.com and it gets corrected.
When should you choose StareGlare?
- You ship a Mac app or a game and want a native macOS reporter.
- You want replies to reach reporters by email, with a private tracking page for each reporter.
- You want one inbox across apps with unlimited apps on one plan.
- You want Claude Code to read reports and fix the code.
When should you choose Userback?
- You run a web product team that wants session replay and surveys.
- You need a mobile SDK (Business Plus).
- You want a free plan (2 seats, 2 projects; feedback kept 7 days).
What does StareGlare not do?
No session replay, no performance monitoring, no source maps or symbolication (errors and crashes can be captured automatically if you turn that on, grouped and counted, and a report sent after a crash carries the crash log), no iOS or Android SDKs, no game-engine SDKs other than a Godot 4 addon, no feature-voting boards and no live chat. If you need those, another tool may suit you better — check the comparison above.
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Userback is named only to identify the product; StareGlare is not affiliated with or endorsed by it.